While there are many internal controls you can implement to get a handle on your customer service options, much of it is based on external factors such as receptiveness, presence, channel use, etc. The customer service of an era gone by is not the same type that works...
Always respond to negative reviews and frustrated posts on social media like Facebook, Google Reviews, and Twitter. Responding shows your business provides excellent post-sale customer service, helps build your reputation, and is good for SEO. When responding, offer a...
If you thought change was rapid during the explosive first time home buyer blitz of Millennials, just wait until you meet Gen Z. The total embrace of technology is key to both generations, however, the way Gen Z leverages technology is vastly different than their...
A new review platform is coming to town and will have 1.4 billion captive mobile users right at launch. Of course, we are talking about iOS users and Apple’s recent decision to launch its own in-house ratings and photo system for points of interest directly...
Watch out everybody, there are about to be new kids on the block. Millennials and their habits in the marketplace are rapidly evolving in favor of Generation Z. From a digital marketing perspective, especially in the context of buying property, Millennials and their...
