Category: Social Media

Shooting quality video doesn’t take a professional production team. The smartphone in your pocket will deliver exceptional results. Consider investing in quality lighting and audio. Easy and portable options integrate with the smartphone you already have. Your workflow never has to leave …

In today’s digital world, providing high-quality customer service is essential for the success of any business. One of the most effective ways to improve customer service is by using chat. With chat, businesses are able to provide fast and efficient communication with …

While there are many internal controls you can implement to get a handle on your customer service options, much of it is based on external factors such as receptiveness, presence, channel use, etc. The customer service of an era gone by is …

Always respond to negative reviews and frustrated posts on social media like Facebook, Google Reviews, and Twitter. Responding shows your business provides excellent post-sale customer service, helps build your reputation, and is good for SEO. When responding, offer a sincere apology and …

If you thought change was rapid during the explosive first time home buyer blitz of Millennials, just wait until you meet Gen Z. The total embrace of technology is key to both generations, however, the way Gen Z leverages technology is vastly …

You don’t even have to be active on social media to fall victim to the risks associated with it’s availability. This is the reality many title agents face as a push for social media best practices begins to sweep the industry. The …

Social media is widely known as an affordable and effective form of advertising. However, land title agencies should be mindful of their presence online. The Federal Financial Institutions Examination Council, on behalf of the CFPB and other affiliated government agencies, has released …

So you’ve created your company’s Twitter account- now what? For companies who use Twitter and other forms of social media for the first time, it can be confusing. Many businesses do not use their Twitter to its full potential, which often leaves …

Small business to large enterprises, the embrace of social outlets like Twitter and Facebook have exploded over the past few years. However, with the explosion of brand’s ever-growing online conversation came a growing number of social media disasters. We all remember the …