Social Support: Using Twitter for Customer Service
August 28, 2012
inThe days of customer call reluctance and the pains of poor over-the-phone customer service are well behind us. Welcome to the social generation. Not only is your daughter announcing to the world her engagement over Twitter and your son sharing the first photos of …
Facebook Likes Create Credibility, Drive Sales
August 08, 2012
inFacebook conceived in 2004 with a single purpose in mind, to bring nearly every aspect of our daily lives to the online environment. Today that has grown to innovate the way business’ communicate with existing customers as well as potential clients. However …
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