Managing Online Reviews and Your Title Insurance Company
When you want to learn more about a company, where do you turn? Chances are you go to your favorite search engine and type in their name. For businesses like title insurance companies, this means that your website will be accompanied on …
The “How Are You Doing Today” Effect
In the world of customer experience design the smallest details are the difference between loyal customers and a customer retention problem. Judgement about the shopping experience is happening by the customer even before their first interaction with an employee. Today I want …
Because Everybody Behaves
At the core of our very existence is the fact that we all behave in order to coexist with each other. Many refer to this principal as the socialization of a society. Thus begs the questions, if we must be socialized to function in society, how many of …