As central gathering locations for the closing of real estate purchases, title companies may wish to respond to the concerns of their real estate, lender, and consumer clientele with regard to COVID-19. In order to help title companies in their effort to clearly communicate their COVID-19 plans and to assist in encouraging strong and concise industry communication, we at Ralston + Anthony Advertising have prepared this free template that title companies are free to use and adapt in their communications strategy to their customers.
To Our [Title Company] Valued Clients.
Novel coronavirus, known today as COVID-19, is at the top of many of your minds just as it is for us here at [Title Company]. Our hearts go out to the many who have been affected by the virus worldwide. We understand that the world is hopeful for a sign of life to return to normal. But we also understand the importance of adapting for the benefit of our community.
Today I wanted to share with you what we are doing at [Title Company] to ensure the safety and wellbeing of our clients and staff:
- The cleanliness of our offices is our top priority. While our entire office is deep cleaned daily, our staff has increased the cleaning frequency of our lobby, waiting area, and bathrooms. In our closing rooms, we are cleaning all high-touch surfaces such as tabletops and chairs before and after each closing.
- For the convenience and safety of our guests and staff, we have provided additional hand sanitizer in the lobby, waiting room, and conference room to use during the closing process.
- Our staff has received training on proper preventative hygiene methods to minimize the potential risk of infection.
- We have asked all of our staff who are not feeling well to remain home.
The safety and peace of mind of our customers is the top priority for our title company. As the final stop on the long journey that is the home buying process, we want our clients to celebrate their achievement with confidence as they pursue this new chapter of their lives. You have our commitment that we are doing everything in our power to maintain the health, safety, and integrity of our title company for you and the many others who will close with us during these hard times.
From all of us at Ralston + Anthony Advertising, we wish title companies nationwide the best as we navigate COVID-19 as a nation and encourage any title company with questions regarding COVID-19 communications strategies to contact us. We are happy and able to assist in providing you the clearest answers and ideas in how to best communicate with your customers during this time of national concern.